POLICIES
At The Saint Collection, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience.
Take a look at our store policies detailed below to learn more, and reach out today with any questions.
Shipping Policy
What You Need to Know
Domestic Shipping
United States customers can expect to receive their item(s) in 7 to 10 business days or less.
International Shipping
International customers can expect to receive their item(s) in 20 business days or less.
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Customs Duties & Other Fees
All customers are responsible for any duties associated with their purchase.
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Additionally
All purchases are provided a tracking number at the time of shipping. Once an item is shipped, it is up to the carriers for delivery and is out of The Saint Collection's possession.
Returns and Refunds
How It Works
Do You Accept Returns
All sales are considered FINAL.
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Damaged or Incorrect Items
In the event that items were damaged upon receipt (damages include incorrect sizing from what was ordered, faulty printing, tears/holes in item), please email us at info@thesaintcollection.store within 7 (calendar) days from date of package RECEIPT to notify us of the defect. The Saint Collection does not offer returns OR exchanges on items due to incorrect size chosen, change of heart on color (where applicable), etc.
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Order Cancellation
We will not cancel ANY order after the payment of the order has been processed due to the automatic production of the merchandise.
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Additionally
The Saint Collection is NOT responsible for post office issues relating to lost/stolen packages and/or incorrect provided shipping addresses. If an item is returned to our warehouse as undeliverable (due to, for example, incorrect address provided, a change in address before the order was shipped, etc.), the customer will be responsible for the shipping cost for reshipment. Please make sure that your mailing address is correct before processing an order. We only send to the address you provide during order processing.
Privacy Policy
Trust Us with Your Information
Your privacy is of the highest importance to our business. Please understand that when you provide us with personal information to complete a financial transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, it is implied that you consent to our collecting and using your information for that specific reason only. If we ask for your personal information for marketing , we will either ask you directly for your expressed consent, or provide you with an opportunity to decline.